TJX - Las Vegas, NV
posted 2 months ago
As a Retail Customer Experience Coordinator at TJ Maxx, you will play a pivotal role in promoting an excellent customer experience while overseeing a team of Associates at the front of the store. Your primary responsibility will be to ensure that customers receive prompt and courteous service, while also promoting loyalty programs that enhance customer engagement. You will lead by example, actively engaging with customers and maintaining a clean and organized store environment. This position is not just about managing tasks; it’s about creating a positive atmosphere for both customers and Associates alike. In this dynamic role, you will be responsible for training and mentoring Associates on front-end principles, ensuring they understand how to personalize the customer experience effectively. You will assign registers, support POS coverage needs, and coordinate breaks for all Associates, ensuring that the store operates smoothly at all times. Addressing customer concerns promptly is crucial, as you will be the point of contact for resolving issues and ensuring a positive shopping experience. You will also be tasked with ensuring that Associates execute their tasks according to the store plan, prioritizing activities as needed. Effective communication with management and Associates is essential, as you will provide updates on progress and address any challenges that arise. Recognition and constructive feedback will be part of your leadership style, fostering a culture of growth and development within your team. Additionally, you will partner with management to identify training needs for Associates, ensuring they are equipped to meet the store's goals. Safety is a priority, and you will promote safety awareness while maintaining a safe environment for both customers and staff. Other duties may be assigned as needed, making this role both varied and engaging. This position offers a unique opportunity to contribute to the growth of your career while being part of a team that values diversity and inclusion.