Retail Customer Experience Coordinator

$32,074 - $33,114/Yr

Marshalls - Colorado Springs, CO

Part-time - Entry Level

Colorado Springs, CO

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Customer Experience Coordinator at Homesense is responsible for promoting an excellent customer experience by overseeing a team of associates at the front of the store. This role involves engaging with customers, maintaining store organization, and ensuring adherence to company policies while fostering a positive shopping environment.

Responsibilities

• Promote an excellent customer experience by overseeing a team of Associates at the front of the store.
• Engage and interact with customers to maintain a clean and organized store.
• Role model outstanding customer service and create a positive internal and external customer experience.
• Promote a culture of honesty and integrity while maintaining confidentiality.
• Train and mentor Associates on front end principles and personalizing the customer experience.
• Assign registers, support POS coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plan and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback to and from Associates.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs and support store shrink reduction goals.
• Promote safety awareness and maintain a safe environment.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Strong communication and organizational skills with attention to detail
• Ability to respond appropriately to changes in direction or unexpected situations
• Team player, able to work effectively with peers and supervisors
• Ability to train others

Nice-to-haves

• Experience in organizational skills
• Flexible schedule availability, including nights and weekends

Benefits

• 401(k)
• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Referral bonuses
• Paid parental leave
• Paid holidays/vacation/sick
• Scholarship program