Retail Customer Experience Lead Full Time

$27,040 - $28,080/Yr

Marshalls - Noblesville, IN

Full-time - Entry Level

Noblesville, IN

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Retail Customer Experience Lead at Marshalls is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. This role emphasizes customer service, loyalty program promotion, and maintaining a clean and organized store environment. The Lead engages with customers, trains and mentors Associates, and ensures adherence to company policies and procedures, all while fostering a culture of honesty and integrity.

Responsibilities

• Promote a positive customer experience and oversee a team of Associates at the front of the store.
• Engage and interact with customers to model outstanding customer service.
• Train and mentor Associates on front end principles and personalizing the customer experience.
• Assign registers, support POS coverage needs, and coordinate breaks for Associates.
• Address customer concerns promptly to ensure a positive experience.
• Ensure Associates execute tasks according to store plans and prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide recognition and constructive feedback to Associates.
• Partner with management on training needs to enhance Associate effectiveness.
• Ensure compliance with labor laws, policies, and procedures.
• Promote credit and loyalty programs and support shrink reduction goals.
• Maintain a safe environment and promote safety awareness.

Requirements

• 1 year of retail experience
• 6 months of leadership experience
• Strong understanding of merchandising techniques
• Strong communication and organizational skills with attention to detail
• Ability to multi-task and respond to changes in direction or unexpected situations
• Team player capable of training others

Benefits

• Associate discount
• Employee Assistance Program (EAP)
• Smoking cessation support
• Bereavement leave
• 401(k) Associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union membership
• Referral bonuses
• 401(k) matching for eligible employees
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Health care Flexible Spending Account (FSA)
• Life insurance
• Short and long-term disability
• Paid parental leave
• Paid holidays, vacation, and sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance