Retail Customer Experience Manager Part Time

Michaels

Part-time - Entry Level

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Retail Customer Experience Manager, you will play a pivotal role in enhancing the customer journey within our store. Your primary focus will be to ensure that every customer interaction is positive and memorable, reflecting our commitment to innovation and teamwork. You will be responsible for leading a team of associates, providing them with the training and support they need to deliver exceptional service. This position requires a hands-on approach, as you will be actively engaging with customers, addressing their needs, and resolving any issues that may arise. You will also be tasked with implementing strategies to improve customer satisfaction and loyalty, utilizing feedback and data to drive continuous improvement. In addition to managing the customer experience, you will oversee daily operations within the store, ensuring that all processes run smoothly and efficiently. This includes managing inventory, maintaining visual merchandising standards, and ensuring compliance with company policies and procedures. You will collaborate closely with other departments to align on goals and initiatives, fostering a culture of teamwork and collaboration. Your ability to analyze sales data and customer feedback will be crucial in identifying trends and opportunities for growth, allowing you to make informed decisions that benefit both the customers and the business. This part-time position offers flexibility in scheduling, making it an ideal opportunity for individuals seeking to balance work with other commitments. You will be part of a dynamic team that values creativity and innovation, and you will have the chance to contribute to exciting projects that make a difference in the lives of our customers.

Responsibilities

• Enhance the customer journey by ensuring positive interactions at every touchpoint.
• Lead and train a team of associates to deliver exceptional customer service.
• Engage with customers to address their needs and resolve issues promptly.
• Implement strategies to improve customer satisfaction and loyalty.
• Oversee daily store operations, including inventory management and visual merchandising.
• Collaborate with other departments to align on goals and initiatives.
• Analyze sales data and customer feedback to identify trends and opportunities for growth.

Requirements

• Proven experience in a retail management or customer service role.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions based on customer feedback.
• Strong problem-solving skills and a customer-focused mindset.

Nice-to-haves

• Experience with inventory management systems.
• Familiarity with visual merchandising standards.
• Knowledge of customer relationship management (CRM) tools.

Benefits

• Flexible scheduling to accommodate work-life balance.
• Opportunities for professional development and training.
• Employee discounts on products and services.