Retail - Customer Experience Manager Part-Time

Michaels - Kansas City, MO

Part-time - Entry Level

Kansas City, MO

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer Experience Manager at Michaels is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This part-time role involves ensuring compliance with company policies, maintaining store recovery standards, and providing friendly customer service. The manager will also assist in training team members and executing in-store events, while serving as a role model for customer engagement and operational excellence.

Responsibilities

• Deliver a customer centric shopping experience by managing and delivering effective front-end operations.
• Lead the omnichannel processes and maintain store recovery standards.
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
• Ensure all front end policies and procedures are followed and achieve KPIs.
• Plan and lead the execution of class and in-store events in accordance with Company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with the onboarding of new Team Members.
• Train, observe, and coach the customer experience team to achieve results.
• Serve as Manager on Duty (MOD).
• Acknowledge customers, help locate products, and provide solutions.
• Participate in the truck unloading and stocking processes.
• Cross train in Custom Framing selling and production.

Requirements

• Retail management experience preferred.