Retail Customer Experience Manager-PT

Michaels - Bee Cave, TX

Part-time - Entry Level

Bee Cave, TX

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Customer Experience Manager is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This role involves maintaining store recovery standards, ensuring compliance with company policies, and providing friendly customer service. The manager will assist in training and developing team members while also serving as the Manager on Duty (MOD).

Responsibilities

• Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
• Lead the omnichannel processes and maintain store recovery standards to deliver Brand Promises.
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Plan and lead the execution of class and in-store events in accordance with Company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with the onboarding of new Team Members and train the customer experience team.
• Serve as Manager on Duty (MOD) and interact positively with customers and team members.
• Participate in the truck unloading and stocking processes to ensure standards are followed.
• Cross train in Custom Framing selling and production.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.

Nice-to-haves

• Experience in custom framing solutions.
• Knowledge of retail operations and customer service best practices.

Benefits

• Opportunities for personal and professional growth.
• Inclusive work environment.
• Employee discounts on products.