Retail Customer Experience Manager

Northern Tool + Equipment - North Charleston, SC

Full-time - Mid Level

North Charleston, SC

101-250 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Retail Customer Experience Manager plays a crucial role in ensuring a high-quality customer service experience in retail stores. This position involves managing a team of Sales Representatives and Team Leads, creating action plans to meet store objectives, and facilitating the hiring and training processes. The manager is also responsible for maintaining a clean and safe store environment while executing company sales strategies and performance indicators.

Responsibilities

• Create action plans for the Sales Team and Team Leads to promote store objectives and growth in their roles.
• Manage a team of Sales Representatives and Team Leads, ensuring the successful execution of company sales strategies and key performance indicators (KPIs).
• Facilitate the hiring process, training, and performance management for Sale Representatives and Team Leads under guidance from the Store Manager.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

Requirements

• High school education or equivalent required, 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Ability to lift up-to 70 lbs.

Nice-to-haves

• Knowledge of tools and equipment appreciated, but not required.

Benefits

• Comprehensive benefits package covering healthcare, retirement, and wellness programs.
• Flexible scheduling with store hours from 7am-7pm on weekdays and shortened hours on weekends.
• 20% discount starting day one.
• Daily Pay option for flexibility in payment.
• 401K with Employer Match.
• Holiday Pay (Closed Thanksgiving, Christmas Day, and Easter).
• Start earning PTO immediately.