Retail Customer Experience Manager

Northern Tool + Equipment - Marietta, GA

Full-time - Entry Level

Marietta, GA

101-250 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Retail Customer Experience Manager plays a crucial role in ensuring a high-quality customer service experience in retail stores. This position involves leading a team of Sales Representatives and Team Leads, managing store operations, and implementing sales strategies to achieve company objectives. The manager is responsible for fostering a positive environment for both customers and employees, ensuring the store is well-stocked, clean, and safe.

Responsibilities

• Create action plans for the Sales Team and Team Leads to promote store objectives and growth in their roles.
• Manage a team of Sales Representatives and Team Leads, ensuring the successful execution of company sales strategies and key performance indicators (KPIs).
• Facilitate the hiring process, training, and performance management for Sale Representatives and Team Leads under guidance from the Store Manager.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

Requirements

• High school education or equivalent required; 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Ability to lift up to 70 lbs.

Nice-to-haves

• Knowledge of tools and equipment appreciated, but not required.

Benefits

• 401(k) matching
• Health insurance
• Paid holidays
• Paid time off
• 20% discount starting day one!
• Daily Pay
• Flexible scheduling
• Start earning PTO immediately.