Retail Customer Service Associate Full Time

BJ's Wholesale Club - Madison, AL

Full-time

Madison, AL

10,001+ employees

General Merchandise Retailers

About the position

The position at BJ's Wholesale Club involves performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. The role emphasizes collaboration, accountability, and maintaining a safe and positive environment for both members and team members. The job requires a commitment to delivering exceptional service and adhering to club policies and standards.

Responsibilities

• Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
• Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
• Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Record register receipt discrepancies and notify front line to immediately rectify the situation.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintain high standards of safety for members and team members.
• Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.

Requirements

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age.

Benefits

• BJ's pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match