Retail Customer Service Associate - P25-140888-1-2508

FedEx - Chicago Heights, IL

Full-time

Chicago Heights, IL

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping services. The associate will also ensure a clean and safe retail environment while handling financial transactions and maintaining confidentiality of customer data.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Assist in training new store team members.
• Provide expertise in printing, signs, graphics, and shipping products.
• Resolve customer problems quickly and satisfactorily.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping.
• Set up and operate printing and binding equipment.
• Maintain a clean and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal.
• Clean, repair, and stock retail store equipment and supplies.
• Stay current on merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a retail or customer service environment.
• Excellent verbal and written communication skills.