Retail Customer Service Associate - P25-160495-1-2508

FedEx - Fairview Heights, IL

Full-time - Entry Level

Fairview Heights, IL

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping services. The associate will also ensure a clean and safe store environment while assisting in training team members and maintaining customer confidentiality.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Provide expertise in printing, signs, graphics, and shipping services.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping.
• Operate and maintain printing, binding, and related equipment.
• Process financial transactions using a Point of Sale terminal (POS).
• Maintain a clean and orderly retail store environment.
• Assist in training new team members and support store functions.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.