Retail Customer Service Associate - P25-163863-1-2508

FedEx - Post Falls, ID

Full-time - Entry Level

Post Falls, ID

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping services. The associate will also ensure a clean and safe store environment while assisting in training team members and maintaining customer confidentiality.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including weighing packages and affixing labels.
• Set up and operate printing, binding, and related equipment.
• Maintain a clean and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training new store team members.
• Stay current on retail store merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a retail or customer service environment.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment with a focus on customer service.
• Knowledge of printing, signs, and graphics products.

Benefits

• Health insurance
• Paid holidays
• Employee discounts
• 401k plan