Retail Customer Service Associate - P25-166314-1-2508

FedEx - Moscow, ID

Full-time - Entry Level

Moscow, ID

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Express is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment. The associate will ensure a positive customer experience while maintaining store operations and adhering to company policies.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Operate and maintain printing, binding, and shipping equipment.
• Assemble parcels and prepare goods for shipping.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training new team members and support store functions.
• Maintain a clean and orderly retail store environment.
• Stay current on retail store merchandising materials and ensure proper display of products.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in customer service or retail.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Knowledge of FedEx Office products and services.

Benefits

• Competitive pay
• Opportunities for career advancement
• Employee discounts on FedEx services