Retail Customer Service Associate Part Time

$33,800 - $33,800/Yr

BJ's Wholesale Club - Revere, MA

Part-time - Entry Level

Revere, MA

10,001+ employees

General Merchandise Retailers

About the position

The Retail Customer Service Associate at BJ's Wholesale Club is responsible for providing exceptional service to members while ensuring merchandise protection and compliance with club policies. This part-time role emphasizes teamwork, member engagement, and maintaining a safe and welcoming environment for all customers. Associates are expected to uphold high standards of service and contribute to the overall success of the club by addressing member concerns and executing operational tasks efficiently.

Responsibilities

• Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner.
• Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
• Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Record register receipt discrepancies and notify front line to immediately rectify the situation.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintain high standards of safety for members and team members.
• Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.

Requirements

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age.

Benefits

• 401(k) matching
• Bereavement leave
• Dental insurance
• Health insurance
• Health savings account
• Paid jury duty
• Vision insurance