Retail Customer Service Associate Part Time

$32,760 - $39,312/Yr

BJ's Wholesale Club - East Syracuse, NY

Part-time

East Syracuse, NY

10,001+ employees

General Merchandise Retailers

About the position

The position involves performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members at BJ's Wholesale Club. The role emphasizes collaboration, inclusion, and maintaining a safe environment while delivering excellent service to members. Team members are expected to uphold club policies and standards, ensuring a positive shopping experience.

Responsibilities

• Deliver superior member service by greeting, assisting, and thanking all members promptly and professionally.
• Resolve member concerns courteously and escalate issues to management when necessary.
• Maintain a clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Record register receipt discrepancies and notify front line to rectify the situation immediately.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure execution of repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect bags, backpacks, briefcases, and lunch boxes of team members, members, and vendors as they leave the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.

Requirements

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age.

Benefits

• Weekly pay
• Eligible for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Benefit plans including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, and flexible spending
• 401(k) plan with company match