Retail Customer Service Associate

FedEx - Omaha, NE

Part-time - Entry Level

Omaha, NE

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This part-time position involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping services. The associate plays a key role in ensuring customer satisfaction and maintaining store operations efficiently.

Responsibilities

• Deliver a positive customer experience by anticipating customer needs and providing solutions.
• Assist in training store team members and follow supervisors' instructions.
• Provide expertise in printing, signs, graphics, and shipping product lines.
• Resolve customer problems quickly and satisfactorily.
• Process complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including weighing and labeling packages.
• Operate and maintain printing, binding, and shipping equipment.
• Ensure confidentiality of customer data and handle documents carefully.
• Process financial transactions using a Point of Sale terminal (POS).
• Maintain a clean and orderly retail store environment.
• Stay current on merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment.
• Knowledge of FedEx Office products and services.

Benefits

• Flexible scheduling options.
• Employee discounts on FedEx Office products and services.