Retail Customer Service Associate

FedEx - Tallahassee, FL

Full-time

Tallahassee, FL

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping. The associate will ensure a positive customer experience while maintaining store operations and adhering to company policies.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Assist in training store team members and follow supervisors' instructions.
• Provide expertise in printing, signs, graphics, and shipping product lines.
• Resolve customer problems quickly and satisfactorily.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including weighing and labeling packages.
• Set up and operate printing and binding equipment using customer-supplied media.
• Maintain a safe, clean, and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal, including cash handling.
• Clean, repair, and stock retail store equipment and supplies.
• Stay current on retail store merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.