Retail Customer Service Associate

FedEx - Mesa, AZ

Part-time - Entry Level

Mesa, AZ

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This part-time position involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping services. The associate plays a key role in ensuring customer satisfaction and maintaining store operations efficiently.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills to anticipate customer needs.
• Take orders and provide pricing and product information to customers.
• Operate and maintain a variety of equipment related to printing and shipping.
• Assist in training new team members and support store functions as needed.
• Process financial transactions accurately using a Point of Sale terminal (POS).
• Ensure confidentiality of customer data and handle documents and packages carefully.
• Maintain a clean and orderly retail store environment.
• Stay current on merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment.
• Knowledge of printing, signs, and graphics services.

Benefits

• Flexible scheduling options for part-time employees.
• Employee discounts on FedEx Office products and services.