FedEx - Miami Beach, FL
posted about 2 months ago
Full-time - Entry Level
Miami Beach, FL
Couriers and Messengers
About the position
The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves taking orders, providing product information, and managing various store activities, including operating equipment and maintaining a clean and organized store environment. The associate will also handle financial transactions and ensure customer satisfaction through effective problem resolution.
Responsibilities
- Deliver a positive customer experience by understanding and anticipating customer needs.
- Take complex customer orders and provide accurate pricing information.
- Operate and maintain printing, binding, and shipping equipment.
- Assemble parcels and prepare goods for shipping.
- Process financial transactions using a Point of Sale terminal (POS).
- Assist in training new team members and support store functions as needed.
- Maintain a safe, clean, and orderly retail store environment.
- Stay current on retail store merchandising materials and ensure proper product display.
- Complete required financial paperwork and assist with financial reporting.
Requirements
- High school diploma or equivalent education.
- 6+ months of specialized experience in a customer service role.
- Excellent verbal and written communication skills.
