Retail Customer Service Associate

FedEx - Westerville, OH

Full-time - Entry Level

Westerville, OH

1,001-5,000 employees

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping. The associate will also ensure a clean and organized store environment while handling financial transactions and maintaining customer confidentiality.

Responsibilities

• Deliver a positive customer experience by anticipating customer needs and providing solutions.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including wrapping items and affixing labels.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training new team members and follow instructions from supervisors.
• Stay current on retail store merchandising materials and ensure proper display of products.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in leadership roles.
• Familiarity with FedEx Office products and services.

Benefits

• Competitive pay
• Opportunities for career advancement
• Employee discounts on FedEx Office services