Retail Customer Service Associate

FedEx - McLean, VA

Full-time - Entry Level

McLean, VA

Couriers and Messengers

About the position

The Store Consultant at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves taking orders, providing product information, and recommending appropriate services while managing various store operations, including equipment maintenance and project management.

Responsibilities

• Deliver a positive customer experience by anticipating needs and providing solutions.
• Take complex customer orders and provide accurate pricing information.
• Operate and maintain printing, binding, and shipping equipment.
• Assemble parcels and prepare goods for shipping.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training store team members and follow supervisors' instructions.
• Maintain a clean and orderly retail store environment.
• Stay current on merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a retail environment.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Knowledge of printing, signs, and graphics services.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Reasonable accommodations for individuals with disabilities.