FedEx - Salem, OR
posted about 2 months ago
Full-time - Entry Level
Salem, OR
Couriers and Messengers
About the position
The Store Consultant at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping. The Store Consultant plays a key role in ensuring customer satisfaction and maintaining the store's operational efficiency.
Responsibilities
- Deliver a positive customer experience by anticipating needs and providing solutions.
- Take and process customer orders accurately using order systems.
- Provide expertise in printing, signs, graphics, and shipping services.
- Assemble parcels and prepare goods for shipping, ensuring proper packaging and labeling.
- Operate and maintain printing, binding, and shipping equipment.
- Process financial transactions using a Point of Sale terminal, including cash handling.
- Maintain a clean and organized retail environment, ensuring optimal equipment performance.
- Assist in training new team members and support store functions as needed.
- Stay current on merchandising materials and ensure proper product display.
- Complete required financial paperwork and assist with financial reporting.
Requirements
- High school diploma or equivalent education.
- 6+ months of specialized experience in a retail or customer service environment.
- Excellent verbal and written communication skills.
Nice-to-haves
- Experience in a fast-paced retail environment.
- Knowledge of FedEx Office products and services.
Benefits
- Competitive pay
- Opportunities for career advancement
- Employee discounts on FedEx Office services
