Retail Customer Service Associate

FedEx - Wynnewood, PA

Full-time - Entry Level

Wynnewood, PA

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Express is responsible for delivering a positive customer experience by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment. The associate will also ensure customer satisfaction by resolving issues and maintaining a clean and organized store environment.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Operate and maintain printing, binding, and shipping equipment.
• Assemble parcels and prepare goods for shipping.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training new team members and support store functions.
• Maintain confidentiality of customer data and handle documents carefully.
• Ensure the store is clean, safe, and orderly.
• Stay current on retail merchandising materials and ensure proper display of products.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment.
• Knowledge of printing, signs, and graphics services.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Reasonable accommodations for individuals with disabilities.