Retail Customer Service Associate

FedEx - Auburn Hills, MI

Full-time - Entry Level

Auburn Hills, MI

Couriers and Messengers

About the position

The Store Consultant at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping. The Store Consultant plays a key role in ensuring customer satisfaction and maintaining store operations efficiently.

Responsibilities

• Deliver a positive customer experience by anticipating customer needs and providing solutions.
• Take complex customer orders and provide accurate pricing information.
• Operate and maintain printing, binding, and shipping equipment.
• Assemble parcels and prepare goods for shipping, including weighing packages and affixing labels.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training new team members and follow instructions from supervisors.
• Maintain a clean and orderly retail store environment.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a retail environment.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a customer service role.
• Knowledge of printing, signs, and graphics products.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Reasonable accommodations for individuals with disabilities.