Retail Customer Service Associate

FedEx - Richmond Heights, OH

Full-time

Richmond Heights, OH

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx is responsible for delivering a positive customer experience by utilizing consultative skills to understand and meet customer needs. This role involves taking orders, providing product information, and operating various equipment while ensuring a clean and safe store environment. The associate will also handle financial transactions and assist in training team members, contributing to the overall efficiency and customer satisfaction of the store.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including weighing packages and affixing labels.
• Set up and operate printing, binding, and related equipment.
• Maintain a safe, clean, and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal (POS).
• Clean, repair, and stock all retail store printing and shipping equipment and supplies.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.