FedEx - Herndon, VA
posted about 2 months ago
Full-time - Entry Level
Herndon, VA
Couriers and Messengers
About the position
The Store Consultant at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment. The Store Consultant plays a key role in ensuring customer satisfaction and maintaining store operations efficiently.
Responsibilities
- Deliver a positive customer experience by anticipating needs and providing solutions.
- Take complex customer orders and provide accurate pricing information.
- Operate and maintain printing, binding, and shipping equipment.
- Assist in training new team members and follow supervisor instructions.
- Process financial transactions using a Point of Sale terminal (POS).
- Maintain a clean and orderly retail environment.
- Ensure confidentiality of customer data and careful handling of documents.
- Stay current on retail merchandising materials and ensure proper product display.
- Complete required financial paperwork and assist with financial reporting.
Requirements
- High school diploma or equivalent education.
- 6+ months of specialized experience in a retail environment.
- Excellent verbal and written communication skills.
Nice-to-haves
- Experience in a fast-paced retail environment.
- Knowledge of FedEx Office products and services.
Benefits
- Competitive pay
- Opportunities for career advancement
- Employee discounts on FedEx Office services
