Retail Customer Service Associate

FedEx - Perrysburg, OH

Full-time - Entry Level

Perrysburg, OH

1,001-5,000 employees

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store operations, including taking orders, providing product information, and operating equipment related to printing and shipping. The associate plays a key role in ensuring customer satisfaction and maintaining the store's operational efficiency.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills to anticipate customer needs and provide solutions.
• Take orders and provide pricing and product information to customers.
• Operate and maintain a variety of equipment related to printing and shipping.
• Manage the production queue and output, ensuring timely service delivery.
• Assist in training new team members and support other staff in store functions.
• Process financial transactions accurately using a Point of Sale terminal (POS).
• Maintain a clean and orderly retail environment, ensuring safety and organization.
• Stay current on merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment.
• Knowledge of printing, signs, and graphics services.

Benefits

• Competitive pay
• Opportunities for career advancement
• Employee discounts on FedEx services