Retail Customer Service Associate

$35,984 - $42,224/Yr

FedEx - Lakeville, MN

Full-time - Entry Level

Lakeville, MN

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand customer needs and provide appropriate solutions. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping services. The associate will also ensure customer satisfaction by resolving issues and maintaining a clean and organized store environment.

Responsibilities

• Deliver a positive customer experience by understanding individualized customer needs.
• Provide expertise in printing, signs, graphics, and shipping product lines.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including wrapping and labeling.
• Operate and maintain printing, binding, and shipping equipment.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training new store team members and follow supervisor instructions.
• Maintain confidentiality of customer data and handle documents carefully.
• Stay current on retail store merchandising materials and ensure proper display of products.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in customer service or retail.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment.
• Familiarity with FedEx Office products and services.

Benefits

• Dental insurance
• Vision insurance
• Tuition reimbursement