Retail Customer Service Associate
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Store Consultant at FedEx Office plays a crucial role in delivering a positive customer experience by utilizing consultative skills to anticipate customer needs and provide tailored solutions. This position requires a comprehensive understanding of the Store's business, including areas such as print, signs & graphics, and shipping. The Store Consultant is responsible for taking customer orders, coordinating various activities within the Store, providing accurate pricing and product information, and recommending suitable FedEx Office products and services. In addition to customer service, the Store Consultant will operate and maintain a variety of equipment, manage the production queue, and handle complex projects. They will also be responsible for stocking materials, moving boxes and equipment, and completing assigned tasks based on priority. The role demands a proactive approach to problem-solving, ensuring that all customer issues are resolved promptly and satisfactorily. The Store Consultant must demonstrate consultative behaviors in a retail environment, providing expertise in printing, signs, graphics, and shipping product lines. They will assemble parcels, prepare goods for shipping, and maintain a clean and orderly retail environment. Financial transactions will be processed using a Point of Sale terminal, and the Store Consultant will ensure confidentiality of customer data while adhering to all operational procedures and safety policies. This position requires the ability to multitask effectively, operate with minimal supervision, and maintain a high level of customer service. The Store Consultant will also assist in training new team members and contribute to a quality-driven culture that emphasizes continuous improvement and operational excellence.
