Retail Customer Service Associate

FedEx - Mount Laurel Township, NJ

Full-time

Mount Laurel Township, NJ

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx is responsible for delivering a positive customer experience by utilizing consultative skills to understand and meet customer needs. This role involves taking orders, providing product information, and recommending appropriate FedEx Office products and services. The associate will also operate various equipment, manage production queues, and ensure the store is clean and organized while adhering to company policies and procedures.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including weighing packages and affixing labels.
• Set up and operate printing, binding, and related equipment.
• Maintain a safe, clean, and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal, including handling cash.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.