Retail Customer Service Associate

FedEx - Columbia, SC

Full-time - Entry Level

Columbia, SC

1,001-5,000 employees

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand and meet customer needs. This role involves managing various store operations, including taking orders, providing product information, and operating equipment related to printing and shipping services. The associate will also ensure customer satisfaction by resolving issues and maintaining a clean and organized store environment.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills to understand customer needs.
• Take orders and provide pricing and product information to customers.
• Operate and maintain a variety of equipment related to printing and shipping services.
• Assemble parcels and prepare goods for shipping, including weighing packages and affixing labels.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training new team members and follow instructions from supervisors.
• Maintain confidentiality of customer data and handle documents carefully.
• Stay current on retail store merchandising materials and ensure proper display of products.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment.
• Knowledge of printing, signs, and graphics services.

Benefits

• Competitive pay
• Opportunities for career advancement
• Employee discounts on FedEx services