Retail Customer Service Associate

FedEx - Plymouth Meeting, PA

Full-time - Entry Level

Plymouth Meeting, PA

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Express is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment. The associate will also ensure a clean and safe store environment while handling financial transactions and maintaining confidentiality of customer data.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including weighing packages and affixing labels.
• Operate and maintain printing, binding, and other related equipment.
• Process financial transactions using a Point of Sale terminal, including handling cash.
• Maintain a clean and orderly retail store environment.
• Assist in training new team members and support other store functions as needed.
• Stay current on retail store merchandising materials and ensure proper display of products.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment.
• Knowledge of printing, signs, and graphics services.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Reasonable accommodations for individuals with disabilities.