Retail Customer Service Associate

$35,984 - $42,224/Yr

FedEx - Oak Brook, IL

Full-time - Entry Level

Oak Brook, IL

1,001-5,000 employees

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand customer needs and provide appropriate solutions. This role involves managing various store functions, including taking orders, providing product information, and operating equipment, while ensuring a high level of customer service and satisfaction.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including wrapping items and affixing labels.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training store team members and follow instructions from supervisors.
• Stay current on retail store merchandising materials and ensure proper display of products.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in leadership roles.
• Familiarity with retail operations and customer service best practices.

Benefits

• Dental insurance
• Tuition reimbursement
• Vision insurance