Retail Customer Service Associate

$35,984 - $42,224/Yr

FedEx - Mount Prospect, IL

Full-time - Entry Level

Mount Prospect, IL

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping. The associate will also ensure a clean and safe store environment while assisting in training team members and maintaining operational standards.

Responsibilities

• Deliver a positive customer experience by understanding and anticipating customer needs.
• Take complex customer orders and provide accurate pricing information.
• Operate and maintain printing, binding, and shipping equipment.
• Assemble parcels and prepare goods for shipping.
• Process financial transactions using a Point of Sale terminal (POS).
• Maintain a clean and orderly retail store environment.
• Assist in training new team members and support store functions as needed.
• Stay current on retail store merchandising materials and ensure proper display of products.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment.
• Knowledge of printing, signs, and graphics products.

Benefits

• Dental insurance
• Tuition reimbursement