Retail Customer Service Associate

FedEx - Wilmington, NC

Full-time - Entry Level

Wilmington, NC

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping. The associate will also ensure a clean and safe store environment while handling financial transactions and maintaining customer confidentiality.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills to anticipate customer needs and provide solutions.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including wrapping items and affixing labels.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal, including handling cash and making change.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in leadership roles.
• Knowledge of FedEx Office products and services.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Reasonable accommodations for individuals with disabilities.