Retail Customer Service Associate

$38,584 - $45,365/Yr

FedEx - Tustin, CA

Full-time - Entry Level

Tustin, CA

1,001-5,000 employees

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand customer needs and provide appropriate solutions. This role involves managing various store functions, including taking orders, providing product information, and operating equipment, while ensuring customer satisfaction and maintaining store operations.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills.
• Take orders and provide pricing and product information.
• Operate and maintain a variety of equipment in the store.
• Assist in training store team members and follow supervisors' instructions.
• Resolve customer problems quickly and satisfactorily.
• Process financial transactions using a Point of Sale terminal (POS).
• Maintain a safe, clean, and orderly retail store environment.
• Stay current on retail store merchandising materials and ensure proper display of products.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in leadership roles.

Benefits

• Dental insurance
• Tuition reimbursement
• Vision insurance