Retail Customer Service Associate

FedEx - Lake Oswego, OR

Part-time

Lake Oswego, OR

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering a positive customer experience by utilizing consultative skills to understand and meet customer needs. This part-time position involves managing various store functions, including taking orders, providing product information, and operating equipment related to printing and shipping services. The associate plays a key role in ensuring customer satisfaction and maintaining store operations efficiently.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills.
• Take orders and provide pricing and product information.
• Operate and maintain a variety of equipment related to printing and shipping.
• Assist in training store team members and following supervisors' instructions.
• Resolve customer problems quickly and satisfactorily.
• Process financial transactions using a Point of Sale terminal (POS).
• Maintain a clean and orderly retail store environment.
• Stay current on retail store merchandising materials and ensure proper display of products.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in leadership roles.