Retail Customer Service Associate

BJ's Wholesale Club - Webster, NY

Part-time,Full-time - Entry Level

Webster, NY

10,001+ employees

General Merchandise Retailers

About the position

The Retail Customer Service Associate at BJ's Wholesale Club is responsible for providing exceptional service to members while ensuring merchandise protection and compliance with club policies. This role involves monitoring entrance and exit activities, assisting members with their needs, and maintaining a safe and positive environment. The associate will work collaboratively with team members to uphold the club's standards and deliver a high-quality shopping experience.

Responsibilities

• Deliver superior member service by greeting, assisting, and thanking all members promptly and professionally.
• Resolve member concerns in a courteous and timely manner, escalating issues to management when necessary.
• Maintain a clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST procedures, including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Record register receipt discrepancies and notify front line to rectify the situation immediately.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure execution of repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect bags, backpacks, briefcases, and lunch boxes of team members, members, and vendors as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain all club policies and procedures and perform other duties as assigned.

Requirements

• Strong interpersonal skills and attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age.

Benefits

• Paid jury duty
• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Flexible schedule
• Bereavement leave