Retail Customer Service Associate

$31,200 - $31,200/Yr

YEYAS BEAUTY SUPPLY LLC - Doral, FL

Part-time - Entry Level

Doral, FL

About the position

The Retail Customer Service Associate at Dukanee Beauty Supply plays a crucial role in delivering exceptional customer service and driving sales growth. This part-time position involves engaging with customers through various communication channels, addressing inquiries, assisting with orders, and providing detailed product information. The ideal candidate will have a strong sales aptitude, aiming to upsell products and enhance customer satisfaction while maintaining accurate customer records and resolving complaints professionally.

Responsibilities

• Provide outstanding customer service through phone, email, and chat channels, ensuring customer inquiries are promptly addressed.
• Actively engage in upselling products and services to optimize sales opportunities and elevate customer satisfaction.
• Maintain accurate and meticulous customer records, thoroughly documenting all interactions.
• Professionally and promptly resolve customer complaints or issues, striving for the highest level of customer satisfaction.
• Collaborate closely with team members to ensure consistent and superior customer service.
• Efficiently manage and prioritize multiple tasks in a dynamic work environment.
• Identify and implement improvements in the customer service process to enhance overall customer satisfaction.
• Assist in the development of customer service policies and procedures.
• Contribute to the training and onboarding of new customer service team members.
• Coordinate with various departments to address complex customer inquiries or issues.
• Participate in meetings to share insights and suggestions for enhancing customer service strategies.

Requirements

• Proven track record in customer service or a related field.
• Exceptional phone etiquette and advanced communication skills, both written and verbal.
• Strong aptitude for upselling and effectively promoting products, driving sales growth.
• Proficiency in time management and demonstrated ability to prioritize tasks efficiently in a dynamic work environment.
• Bilingual proficiency in Spanish and English is required.
• Knowledge of technical sales and familiarity with technology products, enhancing your ability to address customer inquiries effectively.
• Detail-oriented with the ability to maintain meticulous customer records.
• Solutions-oriented mindset, enabling prompt and professional resolution of customer complaints or issues.
• Collaborative team player, working closely with team members to ensure consistent and superior customer service.
• Adaptability to identify and implement improvements in the customer service process, contributing to overall customer satisfaction.
• Active participation in the development of customer service policies and procedures.
• Willingness to contribute to the training and onboarding of new team members.
• Coordination with various departments to address complex customer inquiries or issues.
• Proficient use of customer service software and familiarity with relevant tools used in the industry.

Benefits

• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• 401(k) matching