Retail Customer Service Associate

FedEx - Eatontown, NJ

Full-time - Entry Level

Eatontown, NJ

1,001-5,000 employees

Couriers and Messengers

About the position

The Retail Customer Service Associate at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store operations, including taking orders, providing product information, and operating equipment related to printing and shipping services. The associate plays a key role in ensuring customer satisfaction and maintaining the store's operational efficiency.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills to anticipate customer needs.
• Take orders and provide pricing and product information to customers.
• Operate and maintain a variety of equipment related to printing and shipping.
• Assemble parcels and prepare goods for shipping, including weighing packages and affixing labels.
• Process financial transactions using a Point of Sale terminal, including handling cash and making change.
• Assist in training new team members and follow instructions from supervisors.
• Maintain a clean and orderly retail store environment.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a customer service role.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a retail environment.
• Knowledge of printing, signs, and graphics services.

Benefits

• Competitive pay
• Opportunities for career advancement
• Employee discounts on FedEx services