Retail Customer Service Associate

$33,280 - $39,104/Yr

FedEx - Albany, NY

Full-time - Entry Level

Albany, NY

Couriers and Messengers

About the position

The Store Consultant at FedEx Office is responsible for delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This role involves managing various store functions, including taking orders, providing product information, and operating equipment. The Store Consultant plays a key role in ensuring customer satisfaction and maintaining store operations efficiently.

Responsibilities

• Deliver a positive customer experience by anticipating customer needs and providing solutions.
• Take complex customer orders and provide accurate pricing information.
• Operate and maintain printing, binding, and shipping equipment.
• Assist in training new team members and follow supervisors' instructions.
• Process financial transactions using a Point of Sale terminal (POS).
• Maintain a clean and orderly retail environment.
• Assemble parcels and prepare goods for shipping.
• Stay current on retail merchandising materials and ensure proper product display.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a retail environment.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a customer service role.
• Knowledge of printing, signs, and graphics products.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Tuition reimbursement