Retail Customer Service Associate

$33,280 - $39,104/Yr

FedEx - Longmont, CO

Full-time - Entry Level

Longmont, CO

Couriers and Messengers

About the position

The Store Consultant at FedEx Office plays a crucial role in delivering exceptional customer service by utilizing consultative skills to understand and meet customer needs. This position involves a variety of responsibilities including taking orders, providing product information, and managing store operations. The Store Consultant is expected to be knowledgeable about the store's offerings, including print, signs & graphics, and shipping services, while ensuring a positive customer experience.

Responsibilities

• Deliver a positive customer experience by utilizing consultative skills to anticipate customer needs.
• Take complex customer orders and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including wrapping items and affixing labels.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail store environment.
• Process financial transactions using a Point of Sale terminal (POS).
• Assist in training store team members and follow instructions from supervisors.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.
• Complete required financial paperwork and assist with financial reporting.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience in a retail environment.
• Excellent verbal and written communication skills.

Nice-to-haves

• Experience in a customer service role within a retail environment.
• Knowledge of printing, signs, and graphics products.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Retirement plan
• Tuition reimbursement