TJX - Bismarck, ND
posted 4 months ago
At Homesense, we're helping people let their personality shine in their home. We're out to bring high-quality and unique pieces to stores throughout the country. Like our stores, our work environment is ever-evolving - and always encouraging. Every shift is a new opportunity to Discover Different. As a Retail Customer Service Coordinator at TJ Maxx, you will be responsible for promoting an excellent customer experience. You will oversee a team of Associates at the front of the store, ensuring prompt and courteous customer service while promoting loyalty programs. Leading by example, you will engage and interact with all customers, maintaining a clean and organized store, and role modeling outstanding customer service. In this role, you will create a positive internal and external customer experience, promoting a culture of honesty and integrity while maintaining confidentiality. You will take an active role in training and mentoring Associates on front-end principles, coaching them on personalizing the customer experience while promoting loyalty programs. You will assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates. Addressing customer concerns and issues promptly will be essential to ensuring a positive customer experience. You will ensure that Associates execute tasks and activities according to the store plan, prioritizing as needed. Effective communication with management and Associates will be crucial when setting and addressing priorities, as well as providing progress updates. You will provide and accept recognition and constructive feedback, partnering with Management on Associate training needs to increase effectiveness. Additionally, you will ensure adherence to all labor laws, policies, and procedures, promote credit and loyalty programs, support and participate in store shrink reduction goals and programs, and promote safety awareness to maintain a safe environment. Other duties may be assigned as needed.