Retail Customer Service Coordinator

$33,280 - $34,320/Yr

TJX - Kalispell, MT

Part-time - Entry Level

Kalispell, MT

501-1,000 employees

General Merchandise Retailers

About the position

The Retail Customer Service Coordinator at TJ Maxx is responsible for promoting an excellent customer experience while overseeing a team of associates at the front of the store. This role involves engaging with customers, maintaining store organization, and ensuring adherence to company policies and procedures. The coordinator leads by example, trains associates, and addresses customer concerns to foster a positive shopping environment.

Responsibilities

• Promote an excellent customer experience.
• Oversee a team of Associates at the front of the store.
• Engage and interact with customers to maintain a clean and organized store.
• Model outstanding customer service.
• Create a positive internal and external customer experience.
• Promote a culture of honesty and integrity; maintain confidentiality.
• Train and mentor Associates on front end principles.
• Coach Associates on personalizing the customer experience while promoting loyalty programs.
• Assign registers and coordinate breaks for all Associates.
• Address customer concerns and issues promptly.
• Ensure Associates execute tasks according to store plan; prioritize as needed.
• Communicate effectively with management and Associates regarding priorities and progress updates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to all labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support store shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.

Requirements

• Under 1 year of experience in retail.
• 1 year of leadership experience.
• Strong understanding of merchandising techniques.
• Strong communication and organizational skills with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Ability to train others.

Benefits

• Paid parental leave
• Health savings account
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Adoption assistance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Referral program