Retail Customer Service II - Exchanges & returns

$39,811 - $56,826/Yr

IKEA - Costa Mesa, CA

Part-time,Full-time - Entry Level

Costa Mesa, CA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Retail Customer Service II position at IKEA focuses on enhancing the customer experience through effective communication and problem-solving skills. The role involves managing exchanges and returns, ensuring accurate transactions, and building emotional connections with customers to foster loyalty. This position is integral to creating a positive shopping experience and requires a commitment to customer satisfaction.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Records information accurately for future analysis to improve customer shopping experiences.
• Meets customers' needs, solves problems independently, and escalates issues to a manager when necessary.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Offers and sells services to customers during the handover process when needed.
• Ensures a smooth returns and exchange experience while collecting high-quality data for follow-up.

Requirements

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment