Retail Customer Service II - Exchanges & returns

About the position

The Retail Customer Service II position at IKEA focuses on enhancing the customer experience through effective communication and problem-solving skills. The role involves managing exchanges and returns, ensuring accurate transactions, and building emotional connections with customers to foster loyalty. This position is integral to creating a positive shopping experience and requires a commitment to customer satisfaction.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Records information accurately for future analysis to improve customer shopping experiences.
• Meets customers' needs, solves problems independently, and escalates issues to a manager when necessary.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Offers and sells services to customers during the handover process when needed.
• Ensures a smooth returns and exchange experience while collecting high-quality data for follow-up.

Requirements

• 1 year sales or customer service experience preferred
• High School Diploma or equivalent

Benefits

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment