Retail Customer Service Lead - 4341

$32,989 - $43,680/Yr

Big Lots - Lakewood, CO

Full-time - Entry Level

Lakewood, CO

5,001-10,000 employees

General Merchandise Retailers

About the position

The Retail Customer Service Lead is responsible for leading the service team, ensuring high standards of customer service and operational efficiency at the front end of the store. This role involves supervising cashiering and recovery functions, providing leadership to associates, and serving as the primary Manager on Duty (MOD) when present. The position requires collaboration with store leadership to achieve customer service goals and enhance overall store performance.

Responsibilities

• Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions.
• Provides feedback to store leadership regarding the team's performance.
• Responsible for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery.
• Serves as the primary Manager on Duty when present, including opening and closing the store when scheduled.
• Drives the customer experience and ensures resolution of customer issues.
• Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
• Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.

Requirements

• High School Diploma, GED, or equivalent work experience required.
• Minimum two years retail management experience preferred.
• Strong decision-making, problem resolution, and interpersonal skills required.
• Ability to lift, carry, push, and pull a minimum of 50 pounds required.
• Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
• Basic English literacy, math, and PC skills required.

Benefits

• 20% discount on almost everything in store, including food.
• 30% discount on Indoor and Outdoor furniture.
• Same day pay option for hourly associates.
• Discounts on Apple products, Verizon, AT&T services, and more.