Retail Customer Service Leader ~ Local Small Business

$30,160 - $30,160/Yr

SpayToday Healthy Pet Center - Phoenix, AZ

Part-time,Full-time - Entry Level

Phoenix, AZ

About the position

Bark If You're Dirty ~ Healthy Pet Center is seeking a Retail Customer Service Leader to join our award-winning team. This role involves overseeing store operations, ensuring excellent customer service, and managing a team in a fast-paced retail environment dedicated to pet care. The ideal candidate will have open availability and a passion for pets, as well as experience in retail management and customer service.

Responsibilities

• Oversee store operations and ensure customer service excellence.
• Manage and build a team, fostering a positive work environment.
• Handle customer inquiries and complaints effectively.
• Meet and maintain monthly targets and store budgets.
• Control inventory and manage deliveries.
• Perform merchandising duties to enhance product visibility.
• Utilize POS systems for transactions and record-keeping.

Requirements

• Previous key holder experience (1 year+)
• Cash handling experience (1 year+)
• Strong customer service skills with a focus on building relationships.
• Detail-oriented with multitasking capabilities.
• Ability to work flexible hours, including nights and weekends.

Nice-to-haves

• Experience in inventory control
• Merchandising experience
• Good communication skills
• Ability to handle confidential matters

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee discount
• Flexible schedule
• Paid sick time
• Free self-washes for pets
• Free pet food program for pets