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Retail Customer Service Leader ~ Local Small Business
$30,160 - $30,160/Yr
SpayToday Healthy Pet Center - Phoenix, AZ
posted 2 months ago
Part-time,Full-time - Entry Level
Phoenix, AZ
About the position
Bark If You're Dirty ~ Healthy Pet Center is seeking a Retail Customer Service Leader to join our award-winning team. This role involves overseeing store operations, ensuring excellent customer service, and managing a team in a fast-paced retail environment dedicated to pet care. The ideal candidate will have open availability and a passion for pets, as well as experience in retail management and customer service.
Responsibilities
- Oversee store operations and ensure customer service excellence.
- Manage and build a team, fostering a positive work environment.
- Handle customer inquiries and complaints effectively.
- Meet and maintain monthly targets and store budgets.
- Control inventory and manage deliveries.
- Perform merchandising duties to enhance product visibility.
- Utilize POS systems for transactions and record-keeping.
Requirements
- Previous key holder experience (1 year+)
- Cash handling experience (1 year+)
- Strong customer service skills with a focus on building relationships.
- Detail-oriented with multitasking capabilities.
- Ability to work flexible hours, including nights and weekends.
Nice-to-haves
- Experience in inventory control
- Merchandising experience
- Good communication skills
- Ability to handle confidential matters
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Employee discount
- Flexible schedule
- Paid sick time
- Free self-washes for pets
- Free pet food program for pets
