Retail Customer Service Manager (part-time, nights/weekends)

Michaels - Spartanburg, SC

Part-time - Entry Level

Spartanburg, SC

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Retail Customer Service Manager at Michaels is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This part-time position focuses on maintaining store recovery standards, ensuring compliance with company policies, and delivering friendly customer service. The role involves training and coaching team members, managing cash reconciliation, and executing shrink and safety programs, all while serving as a role model for the team.

Responsibilities

• Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
• Lead the omnichannel processes and maintain store recovery standards.
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs.
• Ensure all front end policies and procedures are followed and achieve KPIs.
• Plan and lead the execution of class and in-store events in accordance with Company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with the onboarding of new Team Members.
• Train, observe, and coach the customer experience team to achieve results.
• Serve as Manager on Duty (MOD).
• Interact with customers in a respectful manner and provide solutions.
• Participate in the truck unloading and stocking processes.
• Cross train in Custom Framing selling and production.
• Lead the delivery of high-quality custom framing solutions in select stores without a Framing Manager.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.

Benefits

• Comprehensive benefits package (details available on Michaels Benefits website).