Retail Customer Service Manager

Michaels - Savannah, GA

Part-time - Entry Level

Savannah, GA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Retail Customer Service Manager, you will play a pivotal role in ensuring that our customers have an exceptional shopping experience. You will lead a team of customer service associates, providing guidance and support to ensure that they deliver outstanding service. Your responsibilities will include overseeing daily operations, managing customer inquiries, and resolving any issues that may arise. You will also be responsible for training new team members and fostering a positive work environment that encourages collaboration and innovation. In this position, you will be expected to maintain high standards of customer service and operational excellence. You will work closely with other departments to ensure that inventory levels are adequate and that the store is well-stocked and organized. Additionally, you will analyze customer feedback and sales data to identify areas for improvement and implement strategies to enhance the overall customer experience. Your leadership will be crucial in driving sales and achieving store goals. You will be responsible for setting performance targets for your team and monitoring their progress. By motivating and inspiring your team, you will help create a culture of excellence that aligns with our company values. This role requires a proactive approach to problem-solving and a commitment to continuous improvement.

Responsibilities

• Lead and manage the customer service team to ensure high levels of customer satisfaction.
• Oversee daily operations of the retail store, ensuring compliance with company policies and procedures.
• Train and mentor new team members, fostering a positive and collaborative work environment.
• Handle customer inquiries and resolve issues in a timely and effective manner.
• Analyze customer feedback and sales data to identify areas for improvement.
• Collaborate with other departments to maintain adequate inventory levels and store organization.
• Set performance targets for the team and monitor progress towards achieving them.

Requirements

• Proven experience in a retail management or customer service role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions based on customer feedback.
• Strong problem-solving skills and a proactive approach to challenges.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Knowledge of inventory management systems.
• Familiarity with customer relationship management (CRM) tools.

Benefits

• Flexible scheduling options to accommodate work-life balance.
• Employee discounts on store merchandise.
• Opportunities for professional development and career advancement.