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Sherwin-Williams - Ashland, WI

posted 2 months ago

Part-time - Entry Level
Ashland, WI
Chemical Manufacturing

About the position

The Retail Customer Service Specialist at Sherwin-Williams plays a crucial role in ensuring customer satisfaction and achieving sales goals in retail stores. This part-time position involves direct interaction with both wholesale and retail customers, addressing their needs, answering product-related questions, and providing appropriate solutions. The specialist is responsible for resolving customer concerns promptly and maintaining high visual and quality standards in the store.

Responsibilities

  • Work closely with wholesale and retail customers to determine their needs.
  • Answer customer questions about Sherwin-Williams products.
  • Recommend appropriate solutions to customers.
  • Resolve customer concerns to ensure maximum satisfaction.
  • Stay up-to-date with product features and store standards.
  • Achieve excellent customer service while meeting store sales goals.

Requirements

  • Strong communication skills to interact effectively with customers.
  • Ability to resolve customer concerns promptly.
  • Knowledge of Sherwin-Williams products and services.
  • Commitment to maintaining high quality and visual standards in the store.

Nice-to-haves

  • Experience in retail or customer service roles.
  • Familiarity with cash handling and electronic payment systems.

Benefits

  • Health care benefits
  • Retirement savings options
  • Total well-being programs
  • Employee discounts
  • Paid time off
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